Technical Product Support (West)

Location: USA, Arizona
Reports to: Regional Manager

About FTC Solar Inc

FTC Solar is a fast growing, global provider of solar tracker systems, technology, software, and engineering services. We are as passionate about renewable energy as we are about our culture and values. We want to attract likeminded individuals who live and breathe Integrity, Accountability, Innovation and Excellence. We’re humble enough to know that we don’t know everything, so we love bold ideas that disrupt the status quo. Basically, we don’t want you to just fall in line!

FTC Solar is committed to creating a culture of inclusion and diversity. For us, this is not just a set of words or metrics. It drives our culture, creativity, and future success. We support our employees and foster an environment where new ideas and perspectives are celebrated and encouraged. When our employees thrive, FTC Solar thrives. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

POSITION OVERVIEW

You will work closely with the FTC Regional Managers and Operations Management to ensure that the customer’s needs are satisfied in an appropriate and timely manner. You must be willing to travel up to 75%, have a mechanical and electrical aptitude, experience working in an outdoor construction environment and demonstrate the ability to work independently or in a team environment to aid in training, commissioning, warranty support, and retrofits as needed. But it’s not all construction, there is also a tech savvy element – you’ll be responsible for testing systems using various different pieces of software.

RESPONSIBILITIES

  • Learn to perform basic construction and commissioning related tasks on FTC systems.
  • Learn to provide FTC system installation training and inspection for customers duringvarious phases of installation
  • Perform pre-commissioning and commissioning for FTC installations
  • Utilize Continuous Improvement Principles to improve FTC installations, commissioning, and reliability
  • Identify and report issues (FTC FF/RFI process)
  • Travel for key customer visits and construction site visits
  • Potentially act as a Safety Lead, and or Quality Lead, as needed
  • Travel to site to train customers/O&M technicians
  • Review and redline as needed project documents required for site support (Golden Row, Commissioning)
  • Help develop customer service standards, policies, and procedures as needed
  • Analyzing customer needs and recommending appropriate solutions to the Regional Mangers and Operations Management (OPMs)
  • Ensuring hand tools and equipment are operating properly
  • Working in all environments and weather conditions
  • Other related special projects and duties as assigned

QUALIFICATIONS

Must have:

  • 1+ year(s) working experience using tools and equipment required to maintain and repair company products
  • 1+ year(s) working knowledge and application of arithmetic, geometry, electric circuits, and electronics
  • Valid driver’s license

Preferred:

  • Manufacturing and field tech experience
  • 1+ year(s) working experience with mechanical systems
  • 1+ year(s) working experience with electrical systems
  • Background in solar industry
  • Comfortable learning and using new computer software
  • Strong leadership skills
  • Strong communication skills
  • Strong problem-solving skills
  • Dexterity required to perform manual labor in extreme temperatures

WORKING CONDITIONS

FTC Solar offers competitive wages, growth opportunities, and a comprehensive benefits package including:

  • Medical and Life Insurance
  • Short-term and Long-Term Disability Insurance
  • Unlimited vacation
  • 12 weeks of paid parental leave
  • 401(k) with a company match and much more
We're Hiring

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